Product Support & Repair | G-SHOCK Watches Singapore

  Product Support & Repair

Where is your Service Centre located at?

For repairs/battery change services, you may drop off your watch at any of our Casio retail outlets.

Alternatively, you may visit our Service Centre at the following address:
238B Thomson Road, #18-01/08, Novena Square Tower B, Singapore 307685

Note: Please bring along your personal ID in exchange for a visitor pass

For Product Repair and Parts Replacement: (65) 6480 7189
For All Sales Related: (65) 6480 7100
Fax: 03-7803-6103

Opening Hours:

9am to 6pm (Mon, Tue, Thu, Fri)
9am to 7pm (Wed)
Closed on Sat, Sun & Public Holidays

How long will my repair / change of battery take?

Battery Change:
The lead time for battery replacement varies on the channel the watch is sent to.
CASIO Service Centre: 1 - 2 days
Retail Outlets: 3 - 4 weeks
Battery replacement fees will include current consumption test on module, water pressure test to gasket replacement.

On water resistance (WR): A primary factor about water resistance is to keep in mind that it is not permanent condition. As the watch ages, the gaskets will become dry and brittle whilst diminishing its water resistant quality.

It is recommended to have the gasket replaced at least every 18 months in order to maintain the water resistant quality of your watch. It is recommended that the above job is to be carried out by Casio Service Centre or its authorized service partners.
Battery replacement is not covered under warranty but at a charge basis dependent on model.

Can I request for spare links on my metallic band if I have a bigger wrist?

We are able to provide a maximum of 2 spare links.

Can I purchase a replacement strap?

Yes. You will be able to purchase a replacement strap at our Customer Service Centre. The replacement strap shall be the original design strap that comes with your watch, subject to availability.